Federal Computing’s managed IT support services reduce cost and complexity by alleviating the management burden on IT, freeing resources to improve reliability and efficiency.
Federal Computing’s Managed Support Services is designed to establish a single point of accountability and a simplified contract structure for single or multi-vendor hardware and software support throughout your office(s) and/or data center(s).
Streamlines operations and helps reduce downtime through proactive guidance and advice.
Alleviates the management burden on IT, freeing resources for more strategic tasks.
Helps to improve reliability, efficiency and reduce costs.
When it comes to IT support, you need a provider you can rely on which isn’t always easy when you have multiple support contracts with differing service levels. Especially in complex situations, it can seem as if you alone are responsible for shouldering the burden of diagnosing problems and coordinating communication among vendors. Fortunately, there’s a better option.
Our service provides a single point of accountability, so you don’t have to spend your time coordinating IT support. With our long track record of managing complex, multi-vendor IT environments and creating innovative maintenance solutions, you can apply proven intellectual property and unique insight to resolve your specific challenges. Federal Computing uses an integrated, automated service delivery model – proven to work with hundreds of clients – that helps to reduce downtime by streamlining problem identification and resolution across your environment. It also enables Federal Computing to watch for long-term opportunities to reduce outages in your environment – and to work closely with you to make improvements. Providing support for components under a simplified contract structure, we can help you meet service level expectations and can act as a trusted adviser to your organization.